About Us
Customer Service & Support
At OneHealth, we pride ourselves on providing exceptional customer service and support to both our brokers and clients alike. Our dedicated team is committed to ensuring quick response times, personalized assistance, and expert guidance every step of the way. From navigating plan options to resolving issues, we are here to offer white glove support, making the experience seamless and stress-free for everyone involved.
Experience Matters
Call Center
We own and operate a dedicated call center to support our operations.
Quote & Proposal
Within a few business days our underwriting team will provide you with the status of your individual or group quote application.
Our Specialists
Meet with one of our specialists and review our proposal, potential savings, and help you present it to your client.
Customer Service
About our call center
Many companies claim to offer customer service, but few have invested in a dedicated internal call center to truly support their growing needs.
At OneHealth, we made this investment from day one, ensuring we provide top-tier service that meets the expectations of both our brokers and customers. Our commitment to personalized, responsive support sets us apart, and we’re here to assist with every aspect of your health plan experience.
Available 9am-8pm est Monday-Friday
Multi-tiered service with layers of support and management to tackle any need.
Custom software allowing for dynamic experiences and cross functional teams
All calls are recorded for training, escalations, and quality assurance.
Member Level
Our Member Support Team is dedicated to addressing inquiries, ensuring smooth communication, and providing expert guidance to help members navigate their health plan. We focus on delivering outstanding service and support for a seamless experience.
Employer Level
Our Employer Support Team ensures clients are set up for success by expertly coordinating product and service implementation. With clear expectations and seamless communication, we ensure a smooth and efficient onboarding process for every employer.
Customer Service
We streamline the process of navigating health plan options for small businesses, guaranteeing that you and your employees receive the appropriate services from the most suitable partners at the most competitive prices.
Customer Service
Claims Support
Top Tier Support
Our Claims Specialists are dedicated to addressing inquiries, reviewing policies, and offering expert guidance to ensure claims are submitted accurately. We provide exceptional service, ensuring prompt and efficient claim processing for your peace of mind.
Large Claims Escalation
For large claims, our team provides a white-glove, proactive approach, managing every detail with care. We offer expert guidance and regular updates, ensuring claims are handled efficiently and accurately, giving you peace of mind throughout the process.
Customer Service
Billing Services
Billing Specialists
Our Billing Specialists provide full support by managing the entire payment and invoicing process, including processing payments, updating accounts, following up on overdue invoices, and maintaining clear communication. We ensure all billing matters are handled with professionalism and care.
Policy Retention
Life happens, and we know it. Our retention team specializes in improving policy retention by reaching out to members who miss payments. By providing timely reminders and personalized support, we help ensure members stay covered and their policies remain active. This approach strengthens client relationships and fosters long-term retention.
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Your monthly source for updates, tips, and insights on health plans and benefits from OneHealth, helping you make informed choices for your coverage.
